| Item | Qty | Unit | Est. Unit Price | Est. Total | Category |
|---|---|---|---|---|---|
| Utilities Customer Care Center Answering Services (24/7/365) | 1 | year | $250,000.00 | $250,000.00 | Telecommunications |
| After-Hours Emergency Call Answering Services | 1 | year | $100,000.00 | $100,000.00 | Telecommunications |
| Multilingual Customer Support (Spanish primarily) | 1 | year | $50,000.00 | $50,000.00 | Telecommunications |
| Call Routing and Dispatch Services | 1 | year | $75,000.00 | $75,000.00 | Telecommunications |
| Customer Service Representative Staffing (per FTE equivalent) | 5 | FTE/year | $50,000.00 | $250,000.00 | Professional Services |
| Call Reporting and Analytics | 1 | year | $25,000.00 | $25,000.00 | IT Services |
| Estimated Bid Value | $750,000.00 | ||||
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