Enterprise Service Management (ESM) Deployment and Professional Services

Estimated Value: $1,050,000
Archived VirginiaInformation Technologyrfp
This bid is closed — responses were due August 19, 2026. It is no longer accepting submissions. We keep closed bids on BidsNexus for reference: agencies often re-issue the same need, and past bids show what they buy and when.
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Aug 13, 2026
Aug 19, 2026 2:00 PM
Information Technology
rfp
541519
AI Summary
This bid is for the deployment of an Enterprise Service Management (ESM) solution, including the necessary software licenses, implementation services, and ongoing professional support.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Enterprise Service Management (ESM) Software Licenses 1 lot $300,000.00 $300,000.00 IT Software
ESM Implementation and Configuration Services 1 project $500,000.00 $500,000.00 IT Services
ESM Professional Services (e.g., training, customization, support) 2000 hour $125.00 $250,000.00 Professional Services
Estimated Bid Value$1,050,000.00

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📎 ABMCFY26_ESMDeployment_Questions_and_Answers.xlsx View
📎 PWS_-_Freshservice_Part_2_for_Professional_Services.pdf View
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