Enterprise Service Management (ESM) Deployment and Professional Services

Estimated Value: $350,000
Archived VirginiaInformation Technologyrfp
This bid is closed — responses were due August 21, 2026. It is no longer accepting submissions. We keep closed bids on BidsNexus for reference: agencies often re-issue the same need, and past bids show what they buy and when.
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Aug 18, 2026
Aug 21, 2026 2:00 PM
Information Technology
rfp
541519
AI Summary
This bid is for the deployment of an Enterprise Service Management (ESM) solution, including all necessary professional services to implement and configure the system.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Enterprise Service Management (ESM) Software Licenses 1 lot $150,000.00 $150,000.00 IT Software
ESM Deployment Professional Services (Implementation, Configuration, Integration) 1000 hour $150.00 $150,000.00 IT Services
ESM Training Services 200 hour $100.00 $20,000.00 IT Services
ESM Project Management Services 200 hour $150.00 $30,000.00 Professional Services
Estimated Bid Value$350,000.00

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📎 ABMCFY26_ESMDeployment_Questions_and_Answers.xlsx View
📎 PWS_-_Freshservice_Part_2_for_Professional_Services.pdf View
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