Enterprise Service Management (ESM) Deployment and Professional Services

Estimated Value: $350,000
Archived VirginiaInformation Technologyrfp
This bid is closed — responses were due August 26, 2026. It is no longer accepting submissions. We keep closed bids on BidsNexus for reference: agencies often re-issue the same need, and past bids show what they buy and when.
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Aug 24, 2026
Aug 26, 2026 3:59 AM
Information Technology
rfp
541519
AI Summary
This bid is for the deployment of an Enterprise Service Management (ESM) solution, including the necessary professional services for its implementation and ongoing support.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Enterprise Service Management (ESM) Software License 1 lot $150,000.00 $150,000.00 IT Software
ESM Deployment Professional Services (Implementation, Configuration, Integration) 1000 hour $150.00 $150,000.00 IT Services
ESM Training Services 1 lot $25,000.00 $25,000.00 IT Services
ESM Post-Deployment Support Services (Initial Period) 3 month $8,333.33 $25,000.00 IT Services
Estimated Bid Value$350,000.00

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📎 ABMCFY26_ESMDeployment_Questions_and_Answers_Aug_24.pdf View
📎 ABMCFY26_ESMDeployment_Questions_and_Answers.xlsx View
📎 PWS_-_Freshservice_Part_2_for_Professional_Services.pdf View
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