| Item | Qty | Unit | Est. Unit Price | Est. Total | Category |
|---|---|---|---|---|---|
| Contact Center Personnel (Tier 1 HR Benefits Support) | 50 | FTE per year | $75,000.00 | $3,750,000.00 | Professional Services |
| Contact Center Management (Team Leads/Supervisors) | 5 | FTE per year | $100,000.00 | $500,000.00 | Professional Services |
| Contact Center Director/Program Manager | 1 | FTE per year | $150,000.00 | $150,000.00 | Professional Services |
| Contact Center Infrastructure (Software Licenses, CRM, ACD, WFM) | 1 | lot per year | $500,000.00 | $500,000.00 | IT Software |
| Contact Center Telephony Services (VoIP, Toll-Free Lines) | 1 | lot per year | $200,000.00 | $200,000.00 | Telecommunications |
| IT Support for Contact Center Operations | 1 | lot per year | $100,000.00 | $100,000.00 | IT Services |
| Training and Quality Assurance Services | 1 | lot per year | $150,000.00 | $150,000.00 | Professional Services |
| Facilities/Office Space for Contact Center Operations | 1 | lot per year | $300,000.00 | $300,000.00 | Facilities |
| Security Clearances and Background Checks | 56 | each | $500.00 | $28,000.00 | Security |
| Workstations (Computers, Monitors, Headsets) | 56 | each | $1,500.00 | $84,000.00 | IT Hardware |
| Estimated Bid Value | $15,000,000.00 | ||||
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