| Item | Qty | Unit | Est. Unit Price | Est. Total | Category |
|---|---|---|---|---|---|
| Service Desk Support Services (Tier 1/2) | 1 | year | $5,000,000.00 | $5,000,000.00 | IT Services |
| Deskside Support Services (On-site/Remote) | 1 | year | $7,000,000.00 | $7,000,000.00 | IT Services |
| IT Service Management (ITSM) Tool Integration/Management | 1 | year | $1,000,000.00 | $1,000,000.00 | IT Services |
| Technical Requirements Analysis and Implementation | 1 | year | $1,000,000.00 | $1,000,000.00 | IT Services |
| Service Level Agreement (SLA) Management and Reporting | 1 | year | $500,000.00 | $500,000.00 | IT Services |
| User Training and Documentation Support | 1 | year | $500,000.00 | $500,000.00 | IT Services |
| Estimated Bid Value | $15,000,000.00 | ||||
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