| Item | Qty | Unit | Est. Unit Price | Est. Total | Category |
|---|---|---|---|---|---|
| Enterprise Service Desk (ESD) Tier 0/1 Support Services | 1 | lot | $75,000,000.00 | $75,000,000.00 | IT Services |
| Contact Center Infrastructure (CCI) Platform Management and Support | 1 | lot | $50,000,000.00 | $50,000,000.00 | IT Services |
| Integrated Service Delivery Model Design and Transition Services | 1 | project | $5,000,000.00 | $5,000,000.00 | Professional Services |
| Outcome-Based Billing and Performance Oversight Services (Independent Validation) | 1 | lot | $10,000,000.00 | $10,000,000.00 | Professional Services |
| Quality Assurance and SLA Compliance Reporting Services (Independent Validation) | 1 | lot | $10,000,000.00 | $10,000,000.00 | Professional Services |
| Estimated Bid Value | $150,000,000.00 | ||||
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