Customer Service and Records Administration Services for ABLE United

Estimated Value: $1,200,000
Open 225 days left FloridaComputer Hardwaresolicitation
Sep 21, 2026
May 31, 2027 5:00 PM
Computer Hardware
solicitation
541511
AI Summary
This bid is for comprehensive customer service and records administration services for the ABLE United Program, encompassing account management, participant support, technology platform provision, and data security.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Full-service recordkeeping and account administration for ABLE Accounts 1 year $250,000.00 $250,000.00 Professional Services
Debit or prepaid card functionality for ABLE Account Owners 1 year $50,000.00 $50,000.00 Professional Services
Participant support services (telephone, online chat, electronic communications, written correspondence) for ABLE Account Owners, contributors, and prospective participants 1 year $200,000.00 $200,000.00 Professional Services
Secure, reliable, and scalable technology platform for online account opening, management, transactions, and information access (web and mobile compatible, ADA compliant) 1 year $300,000.00 $300,000.00 IT Services
Integration services for third-party systems (financial institutions, payment processors, Program partners) 1 year $75,000.00 $75,000.00 IT Services
Governance and audit support (operational reporting, reconciliation, independent audit reports, documentation for operational controls and disaster recovery testing) 1 year $150,000.00 $150,000.00 Professional Services
Program Data maintenance, secure environment, access controls, audit logs, data governance, extraction, and delivery services 1 year $100,000.00 $100,000.00 IT Services
Data protection and security controls (encryption, user authentication, role-based access controls, sensitive information protection) 1 year $75,000.00 $75,000.00 Security
Estimated Bid Value$1,200,000.00

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📎 ITN26-01_ABLE_Records_Administration.pdf View
📎 ITN26-01_Written_Response_Packet.docx View
📎 ITN26-01_Request_for_Clarification_Form.docx View
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