U009--Customer Service & Professional Skills Training

Estimated Value: $150,000
Closing Soon 1 day left ColoradoEducation & Trainingrfi
Oct 19, 2026
Oct 23, 2026 9:00 PM
Education & Training
rfi
611430
SDVOSB
AI Summary
The Department of Veterans Affairs (VA) is conducting market research to find qualified vendors capable of providing a comprehensive, scalable customer service and professional skills training solution. This training should enhance employee communication, customer engagement, service delivery, teamwork, and leadership. The VA is seeking flexible online learning solutions with practical, relevant, and engaging content, including interactive video-based modules focused on customer service, professional communication, interpersonal effectiveness, and workplace soft skills.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Licensing for comprehensive customer service and professional skills training content, concepts, methodologies, scenarios, exercises, and supporting materials 1 year $75,000.00 $75,000.00 Professional Services
Online learning solution platform access for trainers to deliver instructor-led training 1 year $50,000.00 $50,000.00 IT Software
Interactive, video-based learning content focused on customer service, professional communication, interpersonal effectiveness, and workplace soft skills 1 lot $25,000.00 $25,000.00 Professional Services
Estimated Bid Value$150,000.00

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📎 Initial_Statement_of_Work.docx View
📎 36C25927Q0026.docx View
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