ILS Maintenance

Estimated Value: $15,000,000
Closing Soon New 6 days left Washington DCSoftware & Licensingrfi
Oct 20, 2026
Oct 27, 2026 6:00 PM
Software & Licensing
rfi
811210
AI Summary
This is a Request for Information (RFI) and Sources Sought Request (SSR) from U.S. Customs and Border Protection (CBP) for maintenance services for their technology systems. CBP is seeking information on industry capabilities to manage a 24/7 Maintenance Dispatch Center, respond to service calls, issue work orders, effect repairs, and provide status updates and completion forms.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
24/7 Maintenance Dispatch Center Services 1 year $1,500,000.00 $1,500,000.00 IT Services
Field Repair and Maintenance Services for Technology Systems (on-demand, per work order) 1 year $10,000,000.00 $10,000,000.00 IT Services
ServiceNow Database Management and Updates (related to maintenance activities) 1 year $500,000.00 $500,000.00 IT Services
Integrated Logistics Support System (MAXIMO) Database Management and Updates (related to maintenance activities) 1 year $500,000.00 $500,000.00 IT Services
Work Order (WO) Processing and Management 1 year $1,000,000.00 $1,000,000.00 IT Services
Work Completion Form (WCF) Documentation and Reporting 1 year $500,000.00 $500,000.00 IT Services
Periodic Status Updates and Reporting to Maintenance Dispatch Center 1 year $1,000,000.00 $1,000,000.00 IT Services
Estimated Bid Value$15,000,000.00

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📎 Draft_ILD_OEM_Attachment_1_PWS_Revised_06162026_Draft.docx View
📎 ILD_RFI_Instructions.docx View
📎 RFI_Questions_Template_NII_OEM_-_Rapiscan.xlsx View
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