| Item | Qty | Unit | Est. Unit Price | Est. Total | Category |
|---|---|---|---|---|---|
| Contact Center Personnel (Agents/Representatives) | 50 | FTE per year | $75,000.00 | $3,750,000.00 | Professional Services |
| Contact Center Management Personnel | 5 | FTE per year | $120,000.00 | $600,000.00 | Professional Services |
| Contact Center Operations and Support Services (overall management, training, quality assurance, reporting) | 1 | lot per year | $500,000.00 | $500,000.00 | Professional Services |
| Technical Guidance and Information Services (FEHB, FEGLI, TSP, FEDVIP, FLTCP) | 1 | lot per year | $250,000.00 | $250,000.00 | Professional Services |
| Contact Center Infrastructure (telephony, CRM, knowledge base, reporting tools - provided as a service) | 1 | lot per year | $200,000.00 | $200,000.00 | IT Services |
| Training and Development for Contact Center Staff | 1 | lot per year | $100,000.00 | $100,000.00 | Professional Services |
| Quality Assurance and Performance Monitoring Services | 1 | lot per year | $75,000.00 | $75,000.00 | Professional Services |
| Reporting and Analytics Services | 1 | lot per year | $50,000.00 | $50,000.00 | Professional Services |
| Estimated Bid Value | $15,000,000.00 | ||||
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