| Item | Qty | Unit | Est. Unit Price | Est. Total | Category |
|---|---|---|---|---|---|
| Mystery Shopping/Secret Shopping Evaluation Services for ADRC | 1 | project | $50,000.00 | $50,000.00 | Professional Services |
| Customer Experience Evaluation (including call-center assessment and email touchpoints) | 1 | project | $15,000.00 | $15,000.00 | Professional Services |
| Accessibility Testing (for ARC's Platform 28 telephone system and email touchpoints) | 1 | project | $5,000.00 | $5,000.00 | Professional Services |
| Policy and Procedure Adherence Review (staff adherence) | 1 | project | $2,500.00 | $2,500.00 | Professional Services |
| Follow-up Assessment against Georgia DAS Standards of Promptness | 1 | project | $2,500.00 | $2,500.00 | Professional Services |
| Estimated Bid Value | $75,000.00 | ||||
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