IT TICKETING SYSTEM

Estimated Value: $150,000
Open New 13 days left MinnesotaInformation Technologyrfq
Nov 4, 2026
Nov 17, 2026 12:00 AM
Information Technology
rfq
541511
AI Summary
The City of Bloomington is seeking proposals for a cloud-hosted IT ticketing system. The solution should include IT ticketing, workflow automation, knowledge management, reporting, and self-service capabilities. The initial contract will be for three years with an option for two additional years.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Cloud-hosted IT Service Management (ITSM) Solution (SaaS) 1 lot $30,000.00 $30,000.00 IT Software
IT Ticketing Module 1 lot $15,000.00 $15,000.00 IT Software
Workflow Automation Module 1 lot $10,000.00 $10,000.00 IT Software
Knowledge Management Module 1 lot $10,000.00 $10,000.00 IT Software
Reporting Capabilities 1 lot $5,000.00 $5,000.00 IT Software
Self-Service Capabilities 1 lot $5,000.00 $5,000.00 IT Software
SaaS Subscription (Year 1) 1 year $25,000.00 $25,000.00 IT Services
SaaS Subscription (Year 2) 1 year $25,000.00 $25,000.00 IT Services
SaaS Subscription (Year 3) 1 year $25,000.00 $25,000.00 IT Services
Estimated Bid Value$150,000.00

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