Customer Service Center: 

Estimated Value: $180,000
Open North CarolinaInformation Technologyrfq
Sep 22, 2026
—
Information Technology
rfq
561422
AI Summary
This bid is for establishing a customer service center for NCDHHS, which includes services like finding mailing addresses for divisions, operating a 1-800 helpline, and providing information on TTY services.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Service to find mailing addresses for all NCDHHS Divisions 1 lot $5,000.00 $5,000.00 Professional Services
Operation of 1-800-662-7030 customer service helpline (staffing and infrastructure) 1 year $150,000.00 $150,000.00 Telecommunications
Provision of information about TTY services (RelayNC integration/support) 1 year $25,000.00 $25,000.00 IT Services
Estimated Bid Value$180,000.00

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