Customer Service & Billing

Estimated Value: $1,500,000
Open New JerseyGeneral / Otherrfq
Sep 30, 2026
—
General / Other
rfq
561422
AI Summary
This bid is for the provision of comprehensive customer service and billing solutions for New Jersey American Water customers, including online account management, service requests, payment processing, and access to water quality reports.
Line Items
ItemQtyUnitEst. Unit PriceEst. TotalCategory
Customer Service Call Center Operations 1 year $500,000.00 $500,000.00 Professional Services
Online Account Management Platform (Software as a Service) 1 year $300,000.00 $300,000.00 IT Software
Billing System Management and Processing 1 year $400,000.00 $400,000.00 Professional Services
Payment Processing Services 1 year $200,000.00 $200,000.00 Professional Services
Customer Rights and Responsibilities Information Management 1 year $50,000.00 $50,000.00 Professional Services
Water Quality Report Hosting and Access 1 year $50,000.00 $50,000.00 IT Services
Estimated Bid Value$1,500,000.00

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